One agent for thousands of enquiries, in three languages
INJ trains judges, prosecutors and the candidates for those roles, and receives thousands of questions from trainees, candidates and the public in Romanian, Russian and English. Emmi answers from the institute's official documents and hands over to the team whatever it cannot resolve on its own.
- ClientNational Institute of Justice
- SectorJustice · public institution
- Year2026
- Visit the platforminj.md
Context
An institute with initial and continuous training programmes, admission calendars and requirements that change from year to year. The same questions came back daily, in three languages, and every answer had to be exactly the one in the regulations.
What we built
- An Emmi agent that answers exclusively from INJ documents and regulations, never invented
- Romanian, Russian and English, with the language detected from each person’s question
- A knowledge base maintained by the institute’s own team, with a history of every change
- Hand-over of the conversation to a colleague whenever the answer is not in the documents
- A weekly report of the questions the agent could not answer, to fill the gaps in the base
Want a similar result for your institution?
Tell us which questions you receive from citizens or customers today, and we will show you how Emmi would answer them.
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